Refund and Returns Policy


Online Returns & Exchanges

Regular priced merchandise in its original, unused condition, with its original tags attached, may be returned for exchange or refund within 14 days of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. All returns and exchanges must be accompanied by the original receipt or gift receipt. Items marked down, discounted and all jewellery are final sale.

Freda’s Customer Service 

It is the policy of Freda’s to delight our customers in any way we can. All merchandise returns are subject to the Return Policy and all decisions are subject to the discretion of Store Management.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Accessories
  • ALL SALE items

To complete your return, we require a receipt or proof of purchase.


Subject to item availability, item(s) purchased on Fredas.com/shop may be exchanged via mail or in-store. Simply return your item(s) and place a new order, or make a purchase in-store.

Merchandise exchanged or returned must be in accordance with Freda’s Online Return Policy.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@fredas.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 45 Elm Street, Toronto, ON, M5G 1H1, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@fredas.com or call at 416-703-0304 for questions related to refunds and returns.

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