Online Returns & Exchanges
Regular priced merchandise in its original, unused condition, with its original tags attached, may be returned for exchange or refund within 14 days of purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. All returns and exchanges must be accompanied by the original receipt or gift receipt. Items marked down, discounted and all jewellery are final sale.
Freda’s Customer Service
It is the policy of Freda’s to delight our customers in any way we can. All merchandise returns are subject to the Return Policy and all decisions are subject to the discretion of Store Management.
Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.
Additional non-returnable items:
- Gift cards
- ALL SALE items
Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care Team so that they can help resolve the issue.
FREDA’S reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our customer care to address any issues or concerns you have regarding the item(s) you wish to return.
Subject to item availability, item(s) purchased on Fredas.com/shop may be exchanged via mail or in-store. Simply return your item(s) and place a new order, or make a purchase in-store. Send us an Email to firstname.lastname@example.org or call and we will put the exchanged item aside.
Merchandise exchanged or returned must be in accordance with Freda’s Online Return Policy.
Once the returned merchandise has been quality checked and approved, FREDA’S will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Sale items cannot be refunded. All Sale items are final sale, no exchange, store credit or refund. Any items sent back to us that was discounted will be mailed back to you.
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
FREDA’S reserves the right to reject returns which do not comply with our Return Policy. Returns that do not respect the policy may be sent back to the original shipping address
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 45 Elm Street, Toronto, ON, M5G 1H1, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org or call at 416-703-0304 for questions related to refunds and returns.